Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an online pokies site we haven't covered yet? This page explains how to reach us and what to expect when you do.
What we can help with
AU Online Casinos is a comparison and review site — we're not a casino, we don't process deposits or withdrawals, and we can't access anyone's player account. That means our team can genuinely help with things like:
- Questions about how we rank and rate online casinos, including operators like VegasNow, Wincrown, Casea and the other sites featured on this page
- Corrections or updates — for example, if a bonus offer, licensing detail or payment method listed in one of our reviews has changed
- Feedback on our evaluation criteria, or suggestions for online pokies operators worth reviewing
- General queries about how offshore online casinos work for Australian players
What we can't help with is anything specific to your account at a particular casino — deposits, withdrawals, verification issues or bonus disputes. Those queries need to go directly to the operator's own customer support team, which is usually available through live chat or email on the casino's own site.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- For questions about safe play, deposit limits or taking a break from gambling, see our Responsible Gambling page
- For how we operate, our editorial approach and who's behind the site, visit About Us
- For the legal terms covering use of this site, check our Terms and Conditions
A note on the casinos we cover
Every operator listed and reviewed on AU Online Casinos is based offshore — none holds an Australian gambling licence, since no licence of that kind is issued for online casino play here. Each site we cover is licensed in its own jurisdiction, and we include licensing details in the individual reviews where they're available. If you're contacting us to ask about eligibility, age requirements (18 and over) or how licensing works for a specific operator, we're happy to point you to the relevant information, but we'd encourage you to also read the operator's own terms before signing up.
How our editorial process stays independent
We may earn a commission if you click through to a casino from our site and register an account. This has no bearing on how sites are ranked or reviewed — ratings reflect our own research into games, bonuses, payments and licensing, not who pays for placement. If you think a review has drifted from that standard, telling us is genuinely useful and we'll look into it.
Response times
We aim to work through enquiries in the order they arrive. Straightforward questions and corrections are usually the quickest to resolve; requests that involve checking a specific casino's current terms can take a little longer, since bonus offers, wagering requirements and payment options can change without notice on the operator's side.
Getting in touch
Use the contact details or form provided on this page to send us your message. Include as much relevant detail as you can — the name of the casino, the page you're referring to, or the specific offer or feature you're asking about — so we can look into it properly and give you a useful answer rather than a generic one.